Terms & Conditions

Terms & Conditions of Business – Printed, Unprinted and Bespoke Products

PAC 2015 Ltd. (trading as PAC Wristbands), Kenton Road, Camp Green, Debenham, Suffolk, IP14 6LA. (hereinafter referred to as “PAC Wristbands”) and the Purchaser are the contractors under the following terms and conditions.

For the business connection between “PAC Wristbands” and the buyer, the subsequent terms and conditions are valid in their composure from the moment of the order. PAC Wristbands doesn´t accept deviant conditions of the buyer, unless PAC Wristbands has accepted an assertive written application earlier. The general terms and conditions in their current actual composure in the time of order are to be valid for the future orders also if they are not explicitly agreed again.

1. agreement

These conditions govern all contracts of the sale of printed/woven goods (hereafter referred to as ‘the goods’) and services between PAC Wristbands (hereafter referred to as ‘the Company’ and any Customer (hereafter referred to as ‘the Customer’) of the goods and/or services. These terms can only be varied with the written consent of the Company.

2. orders

All orders for the supply of bespoke goods placed by the Purchaser with the Company are irrevocable unless otherwise expressly stated in writing. A confirmed order may only be cancelled or varied with the Company’s written consent. Such consent shall not prejudice the Company’s right to recover from the total Customer compensation (including profit) for any loss or expense arising from such cancellation or aviation of the original order.

3. prices

The Company reserves the right to vary the cost of the goods and other services from time to time. All prices for goods are quoted exclusive of taxes and duty unless otherwise stated. The Customer accepts that the goods will be invoiced at the price ruling at the dispatch date. Quotes sent are valid for two weeks from the date shipped.

4. payment and credit

Payment is due at the time of confirming the order. Credit may be extended on application to Government bodies only (i.e. Schools, NHS Trusts etc.) A credit check may be undertaken. Where a Customer has been granted credit, payment is due within 28 days of the invoice date unless otherwise agreed with the Company in writing. Interest will be charged by the Company to the Customer on all overdue sums at 4% above the Base Rate of Barclay’s Bank at that time, accruing daily (and such interest shall continue to be payable after any court judgement). The Company reserves the right to refuse to dispatch goods to a Customer whose credit account or payment is overdue. A charge of £20 will be made for each instance of a returned or non-presentable cheque.

5. delivery and installation

The Company will use its best endeavours to deliver the goods on the required date for delivery but does not guarantee to do so. Under no circumstances whatsoever the Company shall be liable to the Customer for any loss, damage, or expenses, whether caused directly or indirectly, by or from any delay in the delivery of the goods. Over this value, delivery is made by an independent carrier. Delivery to the carrier will be deemed as being delivered to the Customer. Claims for shortages or non-delivery must be supported by the carrier’s consignment or delivery note on which the goods have been signed and checked at the time of delivery. Notification of shortages or non-delivery must be made by telephone or email within three working days and by writing within five working days. Any loss or damage by the Customer after delivery is the Customer’s sole responsibility.

6. specification

6.1 Absolute consistency of sizes (Which are approximate “to fit” sizes), materials, proportions, colours, and shades are not guaranteed by the Company and are given as guidance only. Decoration positioning may vary between products, and exact positioning cannot be guaranteed. Occasionally, repeat orders may find the product colour slightly different from the previous order. We cannot guarantee the exact ink colour unless a Pantone colour reference is supplied, and even then, we cannot guarantee a 100% colour match. PAC Wristbands cannot be held responsible for these changes.

6.2 All artwork supplied by the Customer will be transferred to a template depicting the size and positioning of front and rear views. The Customer will be required to provide a thorough check, including size positioning and spelling, before any printing. We will print the product to match the proof. PAC Wristbands cannot be held responsible for any errors, including spelling mistakes identified in the artwork after the Customer has given their approval and printing, has commenced.

6.3 Inks used during the printing process will inevitably fade over time. However, the speed at which they fade will depend on many factors, including temperature, exposure etc. Therefore, PAC Wristbands cannot be held responsible for fading ink colour(s) during use.

7. supplied products

All products supplied by PAC Wristbands have undergone rigorous testing for their stability throughout printing, weaving and overall quality. All products provided by PAC Wristbands are guaranteed to be processed successfully without damage. PAC Wristbands cannot be held responsible for damage or loss to products that the Customer has supplied. Examples of damage may include, but not be limited to, the products changing colour or shape due to heat or damage caused by machinery malfunction.

8. claims against the company

All claims regarding goods alleged to be defective and missing must be made in writing within seven days from the date of delivery.

9. set-off and lien

No payments may be withheld, and any counterclaims by the Customer may not be set off against any amount due under this or any other contract. The Company shall have a general and particular lien on all money and property that the Customer owns or is entitled to possess in possession of the Company or its agents. It may sell as the Customers agent to reduce the Customers debt to the Company.

10. force majeure

The Company shall not be under any liability for non-performance in whole or in part of its obligations under the contract due to causes beyond the Company’s reasonable control or of the Company’s suppliers or due to labour disputes.

11. ownership of goods

Property of any goods supplied to the Customer will not pass to the Customer until the Customer pays for the goods in full. Further, title to such goods shall not pass until payment to the Company of all amounts owing to it by the Customer on any account. The Company has the right to recover from the Customer the cost of installation, removal, return transport and diminution in value of any such goods not paid for in full. If the Customer contracts to sell the goods to a third party before making the payment to the Company, the title to such goods and the payment liability shall remain with the Customer.

12. cancellations

The Company reserves the right to refuse cancellations of confirmed orders placed by the Customer and refuse acceptance of goods returned to the Company without permission. The Company does not trade on a ‘sale or return’ basis. The Customer will bear all costs resulting from the cancellation of a confirmed order.

13. intellectual property rights

The Customer will indemnify the Company from and against all costs, claims, liabilities, and damages that we may suffer or incur due to you using, reproducing or exploiting any industrial or intellectual material or property rights without the consent of the proprietor.

14. rectification of these terms

Suppose any of these terms or any part of these terms is unenforceable or void in law. In that case, it shall not affect the remainder of such terms or any other such term or otherwise affect the contract and shall be replaced by such valid time as soon as possible in effect to the original term.

15. jurisdiction

The laws of England and Wales shall govern all contracts between the Company and the Customers. Any disputes arising from there shall be subject to the jurisdiction of the English courts.